How long does it take to get set up?

Most businesses are live in an afternoon. You connect a phone number and your messaging channels, point Zigzaag at your website and price list for knowledge, and pick an agent template. The guided setup walks through each step, and Growth and Scale plans include onboarding help if you would rather we did it with you.

Will callers know they are talking to an AI?

That is your choice, and we build for disclosure. The default greeting states that an AI assistant is answering, which Australian customers respond to well when the assistant is genuinely useful. You can edit the wording, and the agent always offers a path to a human.

What happens when the AI does not know the answer?

It says so rather than guessing, and follows the escalation rule you set: transfer the call, hand the thread to a person, take a message, or book a callback. You can also auto-escalate on negative sentiment, specific keywords or low confidence.

Do I need my own phone number or Twilio account?

No. You can provision Australian local, mobile or 1300 numbers inside Zigzaag, or port an existing number. If you already run Twilio, connect your own account and keep your existing numbers and billing.

Which channels are supported?

Voice calls, SMS, WhatsApp Business, Facebook Messenger, Instagram DMs, an embeddable website chat widget, email, and a REST API for anything custom. One agent definition serves all of them, so answers stay consistent.

Where is my data stored, and is it used to train models?

Data is stored in Australian infrastructure, isolated per tenant at the database layer. Your conversations, documents and credentials are never used to train third-party foundation models, and stored integration credentials are encrypted at rest.

What happens if I go over my plan limits?

Nothing breaks. Usage above your included quota is billed as overage at a flat per-minute and per-message rate, shown live on your dashboard. You can set a spend cap, and we will prompt you to move up a plan when a higher tier would be cheaper.

Can I cancel or change plans at any time?

Yes. Plans are month to month with no lock-in contract, and you can upgrade, downgrade or cancel from the billing screen. Yearly billing saves two months and can be switched to at any point in your cycle.

Now with AI voice calls

Your business, answered 24/7 by AI that books the job

Zigzaag answers your calls, replies on WhatsApp, Messenger, Instagram, SMS and web chat, qualifies every lead and books it straight into your calendar — then automates everything that happens next.

Start free Book a demo

Free plan forever · No credit card · Live in an afternoon

app.zigzaag.com.au / overview

Today

Melbourne · all channels

Live

Calls answered

138

12%

Leads captured

18%

Bookings

Conversations handled

92% by AI

8am12pm4pm8pm

Shared inbox

5 open

VoiceJordan WebbnowBooked — Thu 9:30am, blocked drainAI
WhatsAppAmira Khalil2mSent the quote and the deposit linkAI
InstagramLiam O'Donnell6mAsked about after-hours call-out feeAI
SMSGrace Tan11mEscalated — wants to reschedule twiceYou
Web chatNorthside Cafe18mQuoted the monthly service planAI

Trusted by clinics, trades, agencies and property teams across Australia

conversations handled: 1.2M+
average answer time: 0.8s
resolved without a human: 92%
coverage, every channel: 24/7

The platform

Seven pillars, one platform

Every part of the customer conversation — answering it, continuing it, acting on it and measuring it — handled in one place instead of five disconnected tools.

AI Call

Answer every inbound call in under a second, qualify the caller, and book them in. Outbound follow-up runs on the same voice.

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AI Messaging

WhatsApp, Messenger, Instagram DMs, SMS and website chat answered in seconds, with the same knowledge and the same tone.

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Custom AI Agents

Start from a role template, set the tone and guardrails, feed it your knowledge, and publish to any channel in minutes.

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Workflows

Trigger multi-step automations from any call, message or form event, with branching, delays and approval gates.

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Human Takeover

Any staff member can take a thread from the AI in one tap, reply as themselves, and hand it back when it is done.

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Integrations

Calendars, CRMs, payments, messaging and telephony connect in a few clicks — or build your own on the REST API.

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Dashboard

Live volumes, resolution rate, booked jobs and spend per channel, with drill-down into any single conversation.

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How it works

Live in an afternoon, not a quarter

No integration project, no developer required. Three steps between your current setup and an AI front desk that never sleeps.

01
Connect your business
Point your number at Zigzaag, link WhatsApp, Messenger, Instagram and your website, and connect your calendar. Import your price list, service pages and FAQs as knowledge.
02
Create your AI agents
Choose a role, set the tone and the guardrails, and define what each agent is allowed to do. Test it against real past conversations in the simulator before it goes live.
03
Automate and watch it run
Publish to your channels, wire up the follow-up workflows, and take over any conversation the moment you want to. Track outcomes and spend from one dashboard.

One agent. Every channel your customers already use.

VoiceVoice
WhatsAppWhatsApp
MessengerMessenger
InstagramInstagram
SMSSMS
Web chatWeb chat
EmailEmail
APIAPI

AI phone calls

Every call answered in under a second, qualified and booked

Zigzaag answers your business number with a natural, low-latency voice agent. It greets the caller with your script, understands why they rang, checks your live calendar, and books the appointment before they hang up. Nothing goes to voicemail at 7pm on a Friday.

Sub-second answer time, barge-in and natural interruption handling
Live calendar availability with confirmation by SMS
Recording, transcript, summary and sentiment on every call
Warm transfer to a human with full context on the screen

Explore ai phone calls

Call · +61 3 9xxx xxxx · inbound

Jordan Webb

Answered in 0.8s · 1m 04s · Receptionist agent

Booked

Good evening, Halloran Plumbing — you're speaking with our AI assistant. How can I help?