Terms of service

These terms, together with our privacy policy and any order form or written agreement we sign with you, make up the whole agreement for Zigzaag. If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.

We may update these terms from time to time. Material changes will be notified to workspace owners by email at least fourteen days before they take effect. Continuing to use the platform after that date means you accept the updated terms.

• You must provide accurate account information and keep it current.
• You are responsible for activity under your account and for the security of your credentials, including API keys.
• You control who you invite into your workspace and what role they hold; you are responsible for their actions in it.
• You must be at least 18 years old and using the platform for business purposes.

Paid plans are billed in advance, monthly or yearly, in Australian dollars. Prices exclude GST, which is added where applicable. Yearly billing is charged for ten months in advance and covers twelve months of service.

Usage above your plan's included quota is billed monthly in arrears at the overage rates published on our pricing page. Usage is metered continuously and shown in your dashboard, and you can set a spend cap.

You can upgrade, downgrade or cancel at any time from your billing settings. Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period. Except where Australian Consumer Law requires otherwise, fees already paid are non-refundable.

If a payment fails we will retry and notify you. Accounts more than fourteen days overdue may be suspended, and data may be deleted after ninety days of non-payment following notice.

You must not use Zigzaag to do any of the following, and you must not allow anyone else to.

• Break any law, including the Privacy Act, the Spam Act 2003 and the Do Not Call Register Act 2006.
• Send unsolicited marketing calls or messages, or contact people who have opted out or are on a do-not-contact list.
• Impersonate a person, a government body or another business, or misrepresent an AI agent as a specific named human when asked directly.
• Generate or distribute content that is deceptive, harassing, hateful, sexually exploitative, or designed to defraud.
• Provide regulated medical, legal or financial advice through an agent without the qualifications and disclosures the law requires.
• Attempt to breach or probe our security, access another customer's workspace, reverse engineer the platform, or evade rate limits and quotas.
• Resell or white-label the platform except under an agency or enterprise agreement that permits it.

You are the publisher of everything your agents say and send. You are responsible for obtaining any consent required to record calls or to contact a person on the channels you connect, and for configuring the disclosure and consent notices we provide.

Recording and consent requirements differ between Australian states and territories. We provide configurable notices, AI disclosure by default, do-not-contact enforcement and business-hour controls; using them correctly for your jurisdiction is your responsibility.

Zigzaag uses large language models. Agent responses are grounded in the knowledge and tools you configure, but AI output can still be incorrect or incomplete. You should review agent configuration before publishing, test in the simulator, and set escalation rules for anything consequential.

We do not warrant that agent output will be accurate, complete or suitable for a particular purpose. You must not rely on it as professional advice, and you remain responsible for commitments made to your customers through the platform.

You own your customer data, conversation content and uploaded knowledge. You grant us a limited licence to host, process and transmit it solely to provide the service and to comply with the law. We do not use it to train third-party foundation models.

We own the platform, its software, interfaces, documentation and branding. Feedback you send us may be used to improve the product without obligation or attribution, and never includes your confidential data.

We aim for 99.9% monthly availability excluding scheduled maintenance, which we announce in advance and perform outside Australian business hours where possible. Growth and Scale plans include priority support; Scale and enterprise agreements may include a contractual service level with credits.

Third-party outages — telephony carriers, messaging platforms, model providers — can affect the service and are outside our control. We publish incident status and post-incident summaries.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.

Otherwise, and to the maximum extent permitted by law, the platform is provided as is, neither party is liable for indirect or consequential loss or loss of profits, and our total aggregate liability arising out of this agreement is limited to the fees you paid us in the twelve months before the claim arose.

You can cancel at any time from your billing settings. We may suspend or terminate an account that breaches these terms, poses a security or legal risk, or is significantly overdue — with notice wherever it is safe and lawful to give it, and immediately where it is not.

On termination, you can export your data for thirty days, after which it is deleted in line with our privacy policy. Clauses that by their nature should survive — fees owing, IP, liability and confidentiality — do.

These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of its courts. If any provision is found unenforceable, the rest continues to apply. Neither party may assign this agreement without the other's consent, except to a successor of its business.

Questions about these terms can be sent to support@zigzaag.com.au.